Terms and conditions

The service is provided by OFFICE FRESH EOOD, UIC 205204215, registered for VAT, with its registered office and address of management at 80 Buket St., Sofia, hereinafter “Office Fresh”.

Contact: email info@officefresh.bg, phone +359 896 895 810.

These terms apply to the delivery of fruit, nuts, dried fruit and milk to the offices of companies and organisations, hereinafter the “Client”, and to the use of this site.

The service is provided to legal entities and traders. The rules for consumers under the Consumer Protection Act, including the right of withdrawal within 14 days, do not apply.

Where a separate contract or other written agreement exists between Office Fresh and the Client, what has been agreed there takes precedence.

1. An enquiry through the form on the site, by email or by phone.
2. Agreeing the day and time of delivery, the quantity and any additional products (nuts, milk). A check of the building's rules in advance: security, access, a place to stop.
3. The first delivery, presented to the person responsible for the office, and agreeing where the crate will stand.

When the first delivery falls in the last week of a month, it is not invoiced in that month. If deliveries continue, it is included in the following month's invoice.

If the Client is not satisfied with the first delivery and deliveries stop after it, the crates are collected and the first delivery is not charged.

A mix of 4, 5 or 6 kinds of top-quality seasonal fruit, picked by hand. Every piece of fruit is checked for ripeness, firmness and appearance, and any that does not meet these standards is set aside.

The minimum quantity per delivery is 4 kg. Each delivery includes between 2 and 4% over the agreed quantity, to make up for the weight of the packaging and the differences between individual fruits.

The kinds of fruit depend on the season and on what the market offers in a given week. The Client's preferences for particular fruit are followed as far as the season allows.

Watermelon counts at a ratio of 2:1: 2 kg of watermelon is taken as 1 kg of the agreed quantity. Exotic fruit (mango, papaya, pineapple, blueberries) is delivered on request and may be charged extra.

Fruit is delivered unwashed, since washed fruit spoils faster. We recommend washing it before eating.

Mixed fruit: €3.58 per kilogram excl. VAT. Volume discounts: 5% above 200 kg a week and 10% above 400 kg a week.

The price includes selection, arrangement, packaging, delivery, wooden crates with fabric lining and a stand where needed. These are not charged separately.

No transport fee is due for buildings marked on the “Where we deliver” map. For buildings outside Office Fresh's routes, whether a fee applies and how much it is are agreed in advance.

The prices of nuts, dried fruit and milk depend on Office Fresh's suppliers and are subject to change. The Client is told of a new price before it is included in an invoice.

An increase in the price of fruit is announced at least 30 days in advance. Until that period ends, the old price applies.

The calculator on the site gives an approximate estimate and is not an offer. The exact quantity and price are agreed individually.

Delivery is made on the agreed days and within the agreed time window, to the address, entrance and floor given by the Client, in keeping with the building's rules. The empty crate is collected and replaced with a new one.

Crates and stands belong to Office Fresh, are used many times over, and remain the property of Office Fresh for the whole time they are with the Client.

A crate or stand that is lost or deliberately broken is invoiced at the following prices excl. VAT:

• small branded crate: €15;
• medium branded crate: €25;
• large branded crate: €30;
• stand: €85.

Crates and stands worn out or broken through normal use are replaced at Office Fresh's expense.

A change to the day or time of delivery on Office Fresh's side, for example because of a public holiday, is announced in advance. A skipped delivery or a change of quantity on the Client's side should preferably be requested at least two working days before the delivery.

Office Fresh is not liable for a late or missed delivery for reasons beyond its control: a closed building, refused access, emergencies on the road, natural disasters. In such a case the Client is informed and a new time is agreed.

Complaints about spoiled or bruised fruit are made on the day of delivery, with a photo, to info@officefresh.bg or by phone. Double the quantity of the spoiled fruit is added to the next delivery, free of charge.

Remarks about the quantity, the kinds of fruit, the delivery time or the service are welcome by email or by phone.

Payment by bank transfer, once a month. At the end of each month one invoice is issued for everything delivered during it: fruit, nuts, milk. Payment is due by the 15th of the following month.

No mandatory contract or minimum term is required. The Client can stop deliveries with at least two weeks' notice. The crates are collected at the last delivery, and an invoice is issued only for what has been delivered up to then.

Office Fresh can stop deliveries with one month's notice, and without notice when an invoice remains unpaid more than 30 days after it is due.

The texts, photos, videos and the Office Fresh brand on this site are the property of Office Fresh. Using them without written consent is not permitted.

Client reviews are published only after review and with the author's explicit consent. Offensive or misleading reviews, and those unrelated to the service, are not published.

How personal data is processed is described in the Privacy policy.

These terms are governed by Bulgarian law. Disputes are settled by mutual agreement, and failing agreement, by the competent court in Sofia.

When the terms change, this page and the date of the last change are updated. Changes that affect existing clients, such as the price or the payment term, are also communicated to them personally at least 30 days before they take effect.

This is a translation of the Bulgarian terms and conditions, which are the binding version. If the two ever differ, the Bulgarian text applies.